There is growing anxiety among Ugandan Iphone X users on MTN network over the phone’s failure to support voice calls.
As a result, this class of Iphone holders is contemplating ditching the gadget or switch to different networks which are believed to be supporting the technology.
For more than a year now, MTN Uganda technicians have failed flat to seek a solution for call drops, a sickening habit of Iphone x S and R, which were considered expensive and latest apple products on Ugandan market.
TrumpetNews, in May, published a comprehensive article on the “call drops” an issue which had been raised by thousands of Iphone X holders to Apple supplier- Elite Computers in Bugolobi, Kampala.
However, the managers at this office were convinced that the gadget had no factory mishaps but rather it was MTN Uganda’s technology that failed to match with the Iphone X and subsequently, Apple wasn’t taking any chances of losing market.
It had given MTN an ultimatum to July to come up with a solution.
However, MTN has since failed.
In this follow-up article, TrumpetNews has learnt that MTN technicians to date receive a barrage of complaints from clients over the matter and some have since switched to different networks or opted to ditch the posh gadget.
Our sources at the Telecom in Kampala said, wealthy men in the city who use Iphone X filed complaints and MTN administration sent its experts to their homes to test the gadget.
“They even carried boosters to the rich men’s home to troubleshoot but in vain. They made updates and installed latest IOS software but nothing has changed,” said a source who asked to remain unnamed.
At first MTN asked all those having issues with the phone to update the simcards to 4G internet. The point was that the phone’s technology couldn’t match with older simcards.
“Customers thronged our offices seeking simcard update but still nothing.”
Failing to rectify the matter which could see MTN lose millions of clients in Uganda, officials at the Telecom decided to travel to Dubai and China to pick samples since most Iphone x users in Uganda bought them from these countries.
At first there was a notion that Iphone Xs from Dubai had the problem. But it appeared that even those from China are the same.
MTN, while keeping it a classified company secret has since written to Apple insisting that its network and technology can support the phone, and therefore concludes that the product suffers multiple factory mishaps.
MTN and Apple Inc were unwilling to comment.
